Public Sector

Digital Resilience Unlocked: A Critical Public Service’s Transformation from Infrastructure Constraints to Cloud Excellence

A major government agency under Indonesia’s administration is responsible for managing immigration services, including the issuance of passports to Indonesian citizens. To streamline this process, the government introduced a national-scale digital passport application platform. The platform is a strategic part of Indonesia’s digital transformation roadmap, aiming to modernize public services, enhance transparency, and provide citizens with efficient, accessible, and secure digital services.

Task

The legacy on-premises infrastructure suffered from costly maintenance, manual deployments causing frequent downtime, poor scalability during peak travel periods, limited monitoring capabilities, and inadequate security controls—collectively hampering service reliability and organizational agility.

  • Strategy

    Merkle Inovasi Teknologi transformed the struggling legacy infrastructure into a resilient, government-grade platform using AWS Well-Architected Framework, Infrastructure as Code, automated CI/CD pipelines, comprehensive monitoring, and multi-layered security—creating a blueprint for digital government excellence.

  • Benefits

    The transformation delivered remarkable results: infrastructure provisioning accelerated from weeks to minutes, deployments improved by 95%, the platform handled 5x traffic surges with zero downtime, costs dropped 30%, and fostered a DevOps culture enabling faster, more reliable citizen services.

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