Public Sector
Digital Resilience Unlocked: A Critical Public Service’s Transformation from Infrastructure Constraints to Cloud Excellence
A major government agency under Indonesia’s administration is responsible for managing immigration services, including the issuance of passports to Indonesian citizens. To streamline this process, the government introduced a national-scale digital passport application platform. The platform is a strategic part of Indonesia’s digital transformation roadmap, aiming to modernize public services, enhance transparency, and provide citizens with efficient, accessible, and secure digital services.
Task
The legacy on-premises infrastructure suffered from costly maintenance, manual deployments causing frequent downtime, poor scalability during peak travel periods, limited monitoring capabilities, and inadequate security controls—collectively hampering service reliability and organizational agility.
