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Production Support (QA/Application Support)

Production Support
Full Time
Onsite
Contract
South Jakarta

Job Description

We are looking for a Production Support professional to support a Life Insurance project, ensuring system stability, resolving production issues, and maintaining data accuracy across life insurance applications.

Preferred Qualifications:

  • Experience supporting or implementing life insurance core systems.
  • Familiarity with testing and issue-tracking tools such as Jira, Azure DevOps, or HP ALM.
  • Basic understanding of APIs, system integration, and batch processing.

Location: South Jakarta (Onsite)

Industry: Insurance (Life Insurance)

Contract: 6 months, renewable (under vendor)

Responsibilities

  • Provide production support for Life Asia applications in a life insurance project.
  • Troubleshoot system issues and perform SQL-based data validation.
  • Support application testing, defect tracking, and root cause analysis
  • Coordinate with development and business teams to resolve incidents and ensure system stability.

    • Requirements

  • Minimum 1–2 years of experience in QA or Application Support within the insurance or financial services industry.
  • Hands-on experience with Life Asia, including policy administration, testing, troubleshooting, and production support.
  • Proficient in SQL queries for data validation, analysis, and troubleshooting.
  • Good understanding of relational databases and query optimization.
  • Knowledge of life insurance processes, including policy issuance, underwriting, premium collection, claims, endorsements, and policy servicing.
  • Experience in defect tracking, root cause analysis, and coordination with development teams
  • Familiarity with SDLC, STLC, and defect management tools.
  • Strong analytical, problem-solving, and communication skills, with the ability to work independently and collaboratively.

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